Refund Policy & Terms

A Buyer who is signed into the Platform can purchase a Digital Pays product by clicking the digital 'Checkout' button.

By clicking the 'Checkout' button, the User accepts the Product from Digital Pays, thus completing the Purchase Agreement between Digital Pays and Buyer. The User bears the risk of their choice.

Important: Products bought cannot be refunded.

Exceptions and Eligibility

Refunds are only possible in case of:

Technical errors of the Service provided by Us;
Other issues arising from our own errors.

According to UK legislation, the User is eligible to request a refund within 14 days after the original transaction, provided the digital content has not been downloaded or accessed.

How to Request a Refund

All refund requests shall be submitted personally via available contacts.
Refunds will strictly be issued back to the original payment method that was used for the purchase.